Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at firstname.lastname@example.org .
Q.How long will it take for my order to arrive?
A. We will process and ship your order the same day or within 1-5 business days. Shipping time will vary based on your location, as we can't control the speed. The arrival time is between 2-4 weeks.
Q. Why are a lot of products on sale?
A. We work with many distributors to find the best deals for our customers.
Q. Which days do you ship?
A. Our warehouse ships orders from Monday - Friday excluding weekends and holidays.
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
Q. How long will it take to receive a tracking number?
A. It will take usually between 4-7 business days. You can view information about your Shipment Status by inputting your Tracking Number by inputting it at https://www.17track.net/en.
Please note that for tracking numbers ending in "SG", please click the "Carrier" button and select "4PX" as the carrier on https://www.17track.net/en before clicking the "TRACK" button to properly view Shipping Status & Updates.
Q. Why is my tracking number not displaying any information?
A. Depending on the Shipping Carrier used, Tracking Numbers generally take a few days to register into the delivery system to display Delivery information. Check back in a few days for updated information.
Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide!
Q. Is shipping really FREE?
A. Yes, shipping is Free Worldwide on most items unless otherwise indicated!
Q. Where is you company located?
A. We have an office in Santiago, Chile; Supply warehouses in: USA; High-Quality vendor contacts in the USA and China.
Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to email@example.com
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. I am unhappy with my Order, can I place a Refund?
A. In order to protect ourselves as a Merchant, we only offer refunds on items that arrive in a defective state. You must submit photo and/or video evidence within reasonable doubt to our support team at firstname.lastname@example.org to be eligible for a refund.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, however there may be certain exceptions depending on your location and value of purchase.